Archana Sharma, exhibition director, PTS says: “The launch of PTS comes at a transformative time for the passenger experience industry.
Today’s passengers not only expect the same level of connectivity and seamless communication throughout their journey as they have at home or in the office, they now demand it.
We are delighted to be collaborating with other innovative partners, such as Rakuten, who will help us curate engaging content, and Immfly who are providing the unique easy Jet portal with a dedicated customer support team, ensuring that easy Jet crew are able to continue conducting an excellent standard of safety-focused service and on-board hospitality.” Immfly expects to reach 100 million connected passengers in 2018 after making deals with airlines including Iberia Express, Volotea, XL Airways and now easy Jet.
Fiji Airways is to launch a passenger app powered by Travelport Fusion, providing the carrier with digital analytics on booking trends and behaviours, and allowing them to put in place effective sales and marketing strategies.
“Today we allow easy Jet to provide a complete on-board digital services platform based on exciting content and online shopping possibilities, offering a fully integrated platform with leading brands and their services.” Andrew Middleton, easy Jet’s ancillary revenue director, commented: “Air Time will allow us for the first time to offer customers in-flight entertainment in a way that replicates how they consume their media at home.The new app allows the carrier to maintain its brand identity and offer a consistent customer experience.Next year’s Aircraft Interiors Expo and World Travel Catering and Onboard Services Expo in Hamburg will next year include a new event called Passenger Technology Solutions (PTS).Marc Cavaliere, chief commercial officer Fiji Airways, said: “We recognise the importance of mobile engagement and being able to connect with our customers, bringing them the highly relevant, personalised information and services they need, at every step of their journey.Travelport Fusion allows us to implement this mobile app rapidly.” Travelport Fusion is designed to help airlines keep up with the rapid changes in mobile technology.